When accessing the website system, it means you agree to comply with the descriptions in this Privacy Policy. If you do not agree with the terms of the Privacy Policy, please do not use the website system. This Privacy Policy is provided to demonstrate our role in online security and customer service.

1. Purpose and Scope of Information Collection

The collection of information through the website will help us:

• Understand customers' aspirations and desires to improve service quality.
• Help customers stay updated on promotions, discounts, etc. from the website and company.
• Provide fastest support when there are complaints from customers.

Information we collect from customers includes:

          – Full name

          – Email

          – Phone number

          – Address

          – Date of birth

          – Gender

2. Scope of Information Usage

We take customer information security very seriously, and we commit to absolutely keeping customer information confidential, not arbitrarily using customer information for purposes that do not benefit customers. We commit to not trading or exchanging customers' confidential information with any third parties. However, in the following special cases, we may share customer information:

- With customer consent

- As requested by government agencies when we find it compliant with Vietnamese law.

3. Information Storage Duration

O.hea will store personal information provided by customers on our internal system during the process of providing services to customers or until the purpose of information collection is completed or when customers request to cancel the provided information.

4. Means and Tools for Users to Access and Edit Their Personal Data.

Customers can exercise their rights to access and edit personal data by accessing the website or contacting us via email or contact address published on the website.

5. Commitment to Customer Personal Information Security

We commit to ensuring information security for customers when registering personal information on the website. We commit to not trading customer information for commercial purposes.

To ensure customer information is best protected, we recommend customers use highly complex passwords, not log into their accounts at public computer services, and regularly scan for viruses on their computers. We will not be responsible when your personal information is leaked due to causes from the customer's side.

The privacy policy only applies when customers register on our official website. Any information you register downloaded from other websites is not within the scope of this privacy policy.